Privacy Policy

Effective Date: 10 November 2022   Last Updated: 01 March 2026

1. Introduction

FishFinderSA (Pty) Ltd ("FishFinderSA", "we", "us", or "our") operates the FishFinderSA mobile application and the website located at www.gofishfinder.co.za.

We are committed to protecting your personal information and processing it lawfully, fairly, and transparently in accordance with the Protection of Personal Information Act, 2013 (POPIA), and applicable Apple App Store and Google Play policies.

This Privacy Policy explains what information we collect, how we use it, how it is stored, and the rights available to you. By using the FishFinderSA application or website, you acknowledge that you have read and understood this Privacy Policy.

2. Responsible Party

FishFinderSA (Pty) Ltd is the Responsible Party for purposes of POPIA and determines the purpose and means of processing personal information.

3. Information We Collect

We collect only information that is relevant and necessary to provide our services.

3.1 Information You Provide

• → Full name
• → Email address
• → Phone number (if provided)
• → Profile details
• → Fishing logs and catch data
• → Photos and user-generated content
• → Communications sent to customer support

3.2 Location Information

FishFinderSA may collect precise location data if you grant permission on your device. Location data is used to provide mapping functionality, deliver location-based forecasts, and improve fishing-related insights.

Location access is controlled through your device settings. You may disable location permissions at any time. Disabling location services may limit certain app features. FishFinderSA does not track your location in the background without your explicit permission.

3.3 Automatically Collected Technical Information

• → Device type and operating system
• → Application version
• → IP address
• → Session data
• → Usage analytics
• → Diagnostic and crash information

3.4 Payment Information

If you purchase services within the app, payments are processed by secure third-party payment providers. FishFinderSA does not store full credit card or banking details.

4. Lawful Basis for Processing

We process personal information only where:

• → You have provided consent
• → Processing is necessary to provide requested services
• → Processing is required by law
• → Processing is necessary for legitimate business purposes that do not override your rights

5. How We Use Your Information

We use personal information to:

• → Create and manage user accounts
• → Provide mapping and forecasting features
• → Deliver bite-time insights and catch analytics
• → Improve platform performance and reliability
• → Respond to customer support requests
• → Process transactions
• → Detect and prevent fraud or misuse
• → Comply with legal obligations

FishFinderSA does not sell or rent personal information to third parties.

6. Sharing of Information

We may share information only:

• → With trusted third-party service providers such as hosting, analytics, and payment processors
• → Where required by law or regulatory authority
• → To protect the rights, safety, or security of users and the platform

All third-party service providers are required to maintain appropriate confidentiality and data protection safeguards. We do not share precise location data with third parties for advertising purposes.

7. International Data Transfers

Where personal information is processed or stored outside South Africa, we ensure that appropriate safeguards are in place to protect your data in accordance with POPIA.

8. Data Retention

We retain personal information only for as long as necessary to maintain your account, provide services, comply with legal and regulatory requirements, and resolve disputes and enforce agreements.

When personal information is no longer required, it is securely deleted or anonymized.

9. Security Measures

We implement appropriate technical and organisational safeguards to protect personal information against unauthorized access, loss or destruction, alteration, and misuse. While we take reasonable steps to secure information, no electronic system can be guaranteed to be completely secure.

10. Your Rights Under POPIA

As a data subject under POPIA, you have the right to request access to your personal information, request correction of inaccurate or incomplete data, request deletion of personal information, object to certain types of processing, and withdraw consent where processing is based on consent.

Requests may be submitted to privacy@gofishfinder.co.za. You may also lodge a complaint with the Information Regulator of South Africa via Email: POPIAComplaints@inforegulator.org.za.

11. Children’s Privacy

FishFinderSA is not intended for children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate authorization.

12. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. You may disable cookies through your browser settings, though certain features may not function properly if cookies are disabled.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised effective date. Continued use of the platform constitutes acceptance of any updated policy.

14. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: privacy@gofishfinder.co.za
Website: www.gofishfinder.co.za